Celebrating Excellence in Customer Satisfaction

At Hansen Surfboards, we are thrilled to announce that we have been honored with the prestigious 2023 Bizrate Circle of Excellence Award. This recognition is a testament to our unwavering commitment to providing exceptional online shopping experiences for our valued customers.

What Are the Circle of Excellence Awards?

The Bizrate Insights Circle of Excellence Awards is an annual accolade bestowed upon retailers who consistently deliver outstanding customer satisfaction. Bizrate Insights, a leading source of verified seller ratings and customer-generated reviews, collects over 25 million surveys each year. These surveys help identify and honor retailers with the highest satisfaction scores across various critical touchpoints.

To qualify for the Circle of Excellence award, a retailer must excel in the following eight satisfaction categories:

Point-of-Sale Metrics: Smooth transactions and ease of purchase.

Overall Satisfaction: Ensuring customers are delighted with their experience.

Product Selection: Offering a diverse range of high-quality products.

Checkout Process: Streamlined and hassle-free checkout.

Ease of Finding: Navigating the website effortlessly.

Fulfillment Metrics: Efficient order processing and delivery.

Repurchase Intent: Encouraging repeat business.

Product Met Expectations: Consistently meeting or exceeding customer expectations.

How Did Hansen Surfboards Earn the Award?

Our achievement is a direct result of the hard work and dedication of our entire team. We take pride in listening to our customers, learning from their feedback, and continuously improving our services. Real customers provide the ratings, and their voices shape our success.

When you shop at Hansen Surfboards, you’re choosing a retailer committed to customer satisfaction. Our Circle of Excellence badge proudly displayed on our website signifies our dedication to delivering stellar experiences. We believe that gathering customer feedback is essential for refining our customer experience strategy and staying competitive in today’s ultra-competitive e-commerce landscape.

Join the Circle of Excellence

As a 2023 Bizrate Circle of Excellence Award winner, we invite you to explore our collection of surfboards, wetsuits, apparel, and accessories. Whether you’re a seasoned surfer or a beach enthusiast, Hansen Surfboards is your trusted partner for all things surf-related.

Thank you for being part of our journey, and here’s to many more waves of excellence! 🏄‍♂️🌊

For the complete list of 2023 winners, visit the Bizrate Insights blog.